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| *Ostroff, Fair and Company>>>Financial Services |
New co-worker...? |
I have a new co-worker that I am responsible for training. The problem is that she's been here for a month and should be (in my opinion) readily able to do her work without supervision. She always wants me to sit next to her and observe the same duties we have been doing daily for a month which is data entry. She constantly askes the same questions over and over and wants validation that she's doing something correctly. Even though she's new in this position you have to use your own judgement-I try to tell her don't be scared you're doing something wrong but be confidant. We work at a bank in the accounting dept. Her first language is not english and it's hard for her to comprehend/ understand simple requests without it being repeated. The reason I was told she was hired is because she graduted from college with a BA in finance- however she's not applying her education- I can't picture her getting a degree when she's having such a hard time learning simple things I understand your predicament entirely! I too have had this problem. Honestly, I told the truth, and if they weren't working out, I let my higher ups know. You have to think about if you can work with someone like this and if it is good for the company. When you report to your supervisor/manager, tell them what you think. Tell them she has a hard time comprehending things and she has confidence issues. Some people just lack common sense, and there are probably many other qualified people that can handle and comprehend the position better. Good luck to you! It is up to you to judge the progress and push as required. Take off the training wheels for a period and later, review the results with her. Support her good work, and correct any issues. This will build her confidence as well as yours. You cannot teach someone to swim without getting them in the water. My sympathies. I can understand how bugging it is. And reporting will not be good. I suggest you tell her that you have been asked (like in not so many words) that she has to do her job alone , without help, for a day. Then 1 day help. And that you will help for an hour every alternate day after 3 days. Meanwhile she should write down notes in the notebook.All the Q she asks. if she does not learn, you will have to tell superiors. I feel she is just leaning. Anyone with a degree will learn. She needs to become independent. Wish you more patience. What if you take this person out for a friendly collegial lunch and see if you can get to know her a little bit in a more relaxed environment. She might calm down a little and start taking initiative and having more confidence at her job as the the human factor comes in and she gets perspective. My guess is she's so anxious she isn't trusting her education. As you get to know her you can find out where she sees her strengths and weaknesses, and you'll know where to focus as you train her. It's worth a try. Show positive qualities first and then state that she seems to have a bit of a retention problem and you are concerned that it is taking more time than originally thought. You do need to be honest. If she is not catching on, you have to say somthing. If you just find her anoying, keep it to yourself. I would pull out a piece of paper and try to right three things good and three bad. Just remember, whenever evaluting someone be specific. For instance, don't say "she never catches on to anything". Instead say "I showed her how to complete the report five times and she is not able to add the coloums correctly". If she is doing something right and is calling you over to watch her, I would tell her "I think you already have the hang of it, but I'll check it over when you are done". She maybe calling you over because she wants someone to talk to. If English is not her first language, she may feel very lonely at work. give her a break, everones new once |
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