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| *Ostroff, Fair and Company>>>Food Service |
Did I do anything wrong in this situation with my employee? |
I asked my employee to perform her duties on the job and if she were to leave her station or make a phone call just ask and let me know as the manager on duty that yes I needed to know where she was . Every time I approached her to "coach" her and explain how disrespectful it was by yelling at me, she got up and walked away. This happened twice and after the third time I just sent her home. She then told her mother who came in and got my name and my bosses name so I documented everything in a company write up. I told her as long as she was disrespectful to me that I do not want her working on my shift. I have gotten complaints from other employees who work with her and she does the same stuff. The general manager of this store told me if she doesn't listen, then I have the authority to send her home which I did. What exactly does telling her mother do for me? I asked the mother that if she didn't listen to her boss would she be fired and she said yes. She just doesn't get the point KTM, at first as I read your posting I was concerned that maybe you had let your authority as manager go to your head by requiring some small but essentially irrelevant act of obedience from this employee, just so she would know who was boss. But, if your managers have supported you in what you have done and other employees recognize how unruly, willful and insubordinate this girl is, then I think you have shown quite bit or mature restraint in how you have handled things. My niece is a very good worker and deserving of more responsibility. She is not like your subordinate. My niece's manager, a mature woman, called her the other day because they were desperate for her help. My niece's mother (my sister-in-law) happened to answer the phone and when the mother found out the manager needed help the mother read the manager the riot act which brought the manger to tears. My niece's mother and this employee's mother were COMPLETELY out of line, especially in the case of your employee. I would not be worried about what this mother does. I would stand up for how I handled this situation with confidence. If your bosses want to discuss this matter with you, I would explain the situation and how I had handled it and ask if they have any other suggestions about how I could have done better just to be sure there wasn't something wrong with how I handled the situation. If your bosses take the side of the mother in this in any way, they will effectively cut your legs off in front of this troublesome employee and she will become impossible to for you, and probably anyone else to manage. This employee's is trying to "go over your head" and undermine your position by taking her complaints to your boss. The only time this is ever appropriate in any working environment is if the employee's manager is, without any doubts, in the wrong and there is no other way for the employee to address the problem than by taking their complaint directly to the next level up the organization. This stratgey usually only works for the employee in the most egregious circumstances and would often be supported by the experiences of other employees. If other employees you supervise do not feel the same way as this employee, then this employee is behaving in a grossly insubordinate manner. I hope your bosses see this situation for what it is and either transfer this problem employee to another shift or fire her a**. If this employee stays on your shift, you better be prepared for more trouble. Fire her for disrespecting ...... sounds like you handled it with patience It sounds like you did all you could. I think the next step is dismissal. If your bosses are backing you up, you did nothing wrong. You gave her repeated warnings. Her mother has no business interfering-shows how immature the worker is. you are right, and since you documented it, it would hold up in court fine, unless they can prove that you did something inappropriate (which it doesn't sound like you did). Get written statements from the employees who complained about her, and who saw this going down, get them dated and signed. When you sign up to work somewhere you agree that they can prety much fire you for doing anything. Employers put bogus fire clauses into contracts so that they can easily fire you for those reasons if they don't like you (ex: chewing gum on the job, not being able to lift 50 lbs, wearing the wrong color shoes), so getting her out of there shouldn't be a problem at all. The ONLY thing you did wrong was to respond to the mother. Mommy has NO input in employee relations. You should have told Mommy that the situation was employee related and that her daughter would explain it to her, if she chose to. Any time you respond to Mommy, this insolent brat will think that complaining to Mommy will get her what she wants. Make her stand on her OWN two feet. |
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