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| *Ostroff, Fair and Company>>>Marketing & Sales |
For those of you who have worked in sales.....? |
I am starting a job soon at AT&T as an Inbound Call Sales Associate. The pay is really good ($17/hr) but I am worried about meeting my sales objectives every month. I have never done a sales job before. Has anyone ever done a job that was strictly sales, with quotas, etc. What do you think this job will be like? Do you think the sales objectives will be pretty reasonable? Anyone ever worked for AT&T? What did you like and what did you hate? Thanks for all your help!!! Since you'll be doing inbound sales, in theory all the calls you receive will be from people who are already interested in buying from you. All you have to do is know your products and be able to communicate that knowledge to the callers. I know a lot about the company and I would say that there is a great emphasis on service. The employees that excel are the ones who make good customer service their priority. A great attitude makes all the difference in the AT&T call center environment. If you keep that in mind every day, you won't have to worry about quotas because you'll exceed them without any problem. Good luck! I've worked in sales for years. When you get your sales quota, break it down by month, week, day, hour. This way you don't get overwhelmed and will have a better sense of whether or not you're on track to meet your goals. When talking on the phone, put a mirror in your cubicle and look into it when talking. Be sure to smile. It comes across on the phone. Know our products. Know them inside and out. Be kind and compassionate to your customers. Listen, listen, listen. You'll pick up on clues for products they may need. Ask for the business. You don't get what you don't ask for! Sales can be very rewarding. But you have to be able to take rejection, get up every day with a zest to succeed and be aggressive. The reward of commission and/or bonuses will make your efforts well worth it! Best of luck to you Usually the sales quotas a company will give you are very attainable. You will also be given a script to read and such, training to handle questions and objectives. My best advice is to try your best and think of it as a contest. Make it fun. With AT&T you will probably be handling calls about inquiries on services anyway...so just give the customer the info they need and simply assume they will sign up. Hi there I worked in retail, I think your targets might be reasonable to begin with but will probable increase over time. I always felt if you have customer in the store you have more time to sell a product and you can build up a better relationship using eye contact and hand movement. Over the phone I would say could be quite a lot harder. Good luck Hello, Mary. Undoubtedly you will be working with a predictive dialing system. That is a big computer that dials a lot of numbers simultaneously, so don't worry about having a slow diaing hand. You probably won't dial a single number. It is likely that you'll plug in a headset and press a button to take a call that is appearing on your monitor. Then you'll read a script. For call centers it is about volume. That's good for the apprenticing saleswoman, because in order to get good at selling you'll need volume. Most cal centers run like a mill with regards to human resources. A better question might be, in 3 months will I even want this job? Lot's of people quit or get fired. Quotas are mainly set to ensure that the company doesn't have a bunch of lethargic workers getting paid for nothing, and partially to weed out those less then worthy sales associates that should really invest their time in another career choice. I think you'll be sick of talking to people if you last a few years, regardless how much fun you think talking on the phone is with your friends and family. The money being 'good' is subjective isn't it. Compared to someone getting paid $30 per hour, it is crappy. Compared to someone getting $10 per hour it looks awesome. You're going to have a new ambilical cord. Good Luck. I have worked a company that subcontracted to do this work. I have worked for a "Baby Bell" doing similar work. First thing. Make sure you know who your employer is. For that kind of money, it may be AT&T. If so, I would join the union. Once you do so, be friendly with your fellow agents. You will soon learn who is helpful. I found that by joining the union, the helpful agents were more willing to help. Those who failed to join the union got a cold shoulder. Listen carefully to the sale training. Practice at home for the first few weeks. Be very careful what you say. Such jobs are restricted to what can and cannot be said. Good Luck. personal experience. |
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