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| *Ostroff, Fair and Company>>>Other - Careers & Employment |
Plz help me answer this questions from HMV application form?? |
I have no experience and i just finished my school. and i want to study hospitality related course at college plz write answer for following question: 1) What do you consider determines excellent customer service? give brief examples of when you have demonstrated customer service and selling skills:................ 2) what do you consider are your strengths in knowledge of the product HMV sells? How do you gain/build upon your knowledge. 3)Explain who you see as HMV's key competitors, who you believe HMV's strengths and weakness are against each. 4)Give an example of when you have worked under pressure on several taks and yet maintained or exceeded the required standards and deadlines: 5)Briefly explain why are you applying to HMV. How does this fit with your career aspirations? Plz suggest at least one answer Thanks!! lie as much as u can 4, i had the task of selling ***** at a schoool fate to rasie money for *****, my team not choosen wasnt the best of groups to work with and we awere really goin down hill, but ehn i though it would be a good idea too try selling to ***** and from that word spread and we were one of the busyest stools that day (add abit moore, adn chat bit more shheeet) 1, when i was runnin a school fate, some of the **** didnt work properly and we were overrun by parents complain about out stock, but isome of my friends decided that they would work anyway iofff we ***** and gave a free prize drw for every that had bought a fauty *** so every was happy and we did not hav to give money back 2, i reagular vist my local hmv to see the new stock abnd bvein into most music i can walk about for hours, i like the way the cd are oganzise, it make lookin much easyier and dnt harly need to ask any at the store when lookin Do not lie you will be caught out I do find these questions on application forms a bit unfair to school leavers what I tell them when they come into my shop is try to apply it to times in your life ie: school, clubs etc right I will give you basic ideas of what to say 1) Think of this from your point of view as a customer what do you want in service when you go in a shop? Polite staff,knoweldgable about products they sell,friendly etc they will know from your application that you haven't had another job but if you have sold at a fete etc that can help (personally as long as a interviewee can talk through customer sevice it wouldn't matter for school leavers) 2)What do you know about HMV do you visit the shop? The website has lots of info about the company and products it sells don't be afraid to research the company the more you know the more it comes out in the application and interview, do you like films? music? games? you probably know lots but don't think about it, do know about 1 more than the other? 3)This has gotten trickier shince a lot of shops are internet based now not just the highstreet who do you think are their competition? and why are they better or worse? 4)Again if you haven't delt with this don't lie state that you haven't and explain what you would do eg prioritising tasks, asking for assistance if you don't think it is going to be completed, talk to your manager about the task 5)You usually don't get scored on this but it gives the interviewer an idea of your motivation if you want to work in hosipitality you are going to need customer service skills just as much as you do in retail so this is a good point to make. I hope the suggestions help you and good luck just try this yourself im no good at applications, just sit down and think about what the questions mean to u and what u would say because if you take anybody else is ideas and you do get and interview and what your saying doesn鈥檛 match up with your application then there going to figure it out. |
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