I have heard that due to the interest on the Woolwich Prime Gold account lowering unfiarly over the course of the last few years, and a recent ruling by the financial ombudsman that the Woolwich breached the banking code by doing so; it is possible to claim back lost interest.
Is this true and if so, how?
The FSO ruling only applies to the one case, but Woolwich will abide by his decision. Write to the Woolwich giving account details and inform them that unless they recompense you, you will take the case to the FSO. They must reply within six weeks, and will probably make an offer. If you think it's fair, accept it.
Write a letter to your branch manager explaining your issue, and see what happens.
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